Support

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Installation and use

How do I install Fantasy Creator?

Download Fantasy Creator from the Resources page, run the installer, and follow the instructions.

On first launch, enter the access code sent after your purchase. See Access code / activation for details.

If installation fails, note the error message. If the problem occurs during launch, see Fantasy Creator does not start or shows an error.

Why does launching sometimes take much longer?

Launch time depends in part on how long the generation interface has been idle.

After several hours without use, launching can take noticeably longer. Launching again shortly afterwards is much faster.

This is normal for the current version of Fantasy Creator. If no error appears, let the launch finish before closing or restarting the application.

Access code / activation

On first launch, Fantasy Creator asks for the access code associated with your purchase.

You can find it on the confirmation page and in the email sent after your purchase is validated.

If you cannot find the code, check the email address used for the purchase, including spam and junk folders.

If the code is rejected, check that no extra characters were pasted. If the problem continues, use the contact form.

Where can I find resources and updates?

The Resources page brings together the Fantasy Creator download, prompt library, and videos.

The application has its own update mechanism, so you normally do not need to download the installer again for every update.

When in doubt, the Resources page is the reference point.

Fantasy Creator does not start or shows an error

If Fantasy Creator is slow to start, first check whether this is the first launch after a long idle period. See Why does launching sometimes take much longer?.

If an error appears, note it or take a screenshot, then close and restart Fantasy Creator.

If the problem happens again, keep the error message and send the logs as described in How do I send logs?.

If it persists, use the contact form.

What should I do before contacting support?

Check that the problem still occurs after fully closing and restarting Fantasy Creator.

Note what you were doing, any error message, and take a screenshot if possible.

For launch problems, send the logs as described in How do I send logs?, then use the contact form.

How do I send logs?

In the application, click “Send logs”. The diagnostic information is then transmitted automatically.

If you contact support afterwards, include what you were doing, the approximate time, and any error message.

The generation workspace opens empty on the first launch

On first opening, an empty workspace may appear. Simply click “Open Fantasy Creator / Open the workspace in the browser” again.

Contact our team and we will reply as soon as possible.

Your information remains confidential.